Many Medium and Small Scale Organization have lots of Software and had done huge investments on them. After installation, they face many challenges and contacting Vendor support for each query will shell out lot of money. Hence they try to setup their own IT team but due to lack of training, expertise and Experience, the team either becomes redundant or lethargy and keeps consuming huge capex.
This is where players like Tecple can add value by providing necessary guidance
Pre-Sales Demo and activities
Application Release Management
Knowledge Management
Patch Management
Application maintenance
Incident Management and Ticket Management
Gather queries/ requirements/enhancements/bugs found in Customer place and provide inputs for releases
Tecple team not only focuses on Satisfactory Scores from Customer but from Sales, Development, Product Management, Testing , Documentation teams. Currently, Tecple is focusing on B2B product support.
• Technical knowledge , Product understanding
• Wide Experience in Customer handling
• Well established Support metrics and KPIs are tracked
• Strongly believe in Knowledge institutionalizing and Standardization to ensure consistency in Support quality
You are an IT or non-IT Organization looking for a Development partner to enhance your applications
You are an IT or non-IT Organization looking for a Support team to handle your application support
Tecple team can take over the complete ownership of the applications you have and help you in gathering current issues, enhancements needed and smooth maintenance. Tecple would provide a dedicated team to work for you and they will take care of Project Management, SDLC management , Patch Management, Customer Management , Incidence Management and Knowledge Management. Tecple team will take care of Web application VAPT compliances and help to fix audit findings.
Ticket Management
SLA tracking
Release Management
Knowledge management
Incidence Management
Escalation Management
Status Reports
Customer Satisfaction Factor
SLA violation
Avg Response time maintained
No. of escalations
Ticket Volume
Repeated Revenue Volume
You can engage a FP or T&M Business model for your project. Please click on the Send Message popup at the bottom of the page to connect to us immediately
You are an IT or non-IT Organization looking for Contract developers
Tecple can provide Engineers to work as Onsite engineers in your premises.
Status Reports
CSF
Resource Availability
You can engage a FP or T&M Business model for your project. Please click on the Send Message popup at the bottom of the page to connect to us immediately
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